Fernly Support

Need help with Fernly? We’re here to help.

Contact Email: [email protected]

Please include:

• The email or Apple/Google account you used to sign in
• Your device model
• Your iOS version
• A short description of the issue
• Screenshots, if useful

Common Help Topics

Account and Sign In Fernly supports Sign in with Apple and Google Sign-In. If you cannot sign in, make sure you are using the same provider you used when creating your account.

Plant Scans Fernly uses uploaded plant photos to provide plant identification and plant-care guidance. For best results, use a clear, well-lit photo of the affected leaves, stem, or whole plant.

Premium and Subscriptions Premium subscriptions are managed through Apple. To manage or cancel your subscription, open: iPhone Settings → Apple ID → Subscriptions → Fernly

Restore Purchases If your Premium access is missing, open Fernly → Profile → Restore purchases.

Account Deletion You can permanently delete your account from Fernly: Fernly → Profile → Delete account

Deleting your account permanently removes your account data, saved plants, care history, diagnosis records, and uploaded plant photos. App Store subscriptions are managed separately by Apple.

Privacy Fernly collects only the data needed to provide plant care features, authentication, subscriptions, analytics, and support.

Privacy Policy: https://decisive-aura-9a0.notion.site/Fernly-Privacy-Policy-391f13e87ef6800fb4fed1eb4b7d2637?pvs=74 Terms of Use: https://decisive-aura-9a0.notion.site/Fernly-Terms-Of-Use-391f13e87ef68073acc4eb7e9b1a1027